Your customers play a big role in the success of your small business. From expanding your brand’s visibility to magnifying your company’s revenues – customers have a hand in everything. As the owner of a small business, you must follow the simple rule of not only “selling” but also “giving back” sometimes.
This practice does most certainly establish a vested interest between your brand and the customers – as this will give you the opportunity to truly appreciate them. And what’s better than the holiday season to “give back” and show some gratitude? Here are a few ways to get started right now:
1. Make a donation
Donating a percentage of your business’ profits is an effective way to “give back” to the customer base. How? Well, you can choose a charitable organization or NGO that holds significance to you or to your family. It can even be an association that your business as a whole believes in.
92% of people want to buy products from businesses that support a cause.
To start spreading awareness about the same, you can drop an email to the customers—sharing what you’re doing this holiday. Give them proper context and reasons for taking this noble step. Try to strike an emotional chord with them. They will definitely appreciate this charitable activity of the business and even talk about it in their circles.
2. Sponsor an event
Sponsor a local marathon of the city/town, a school sports event or simply a small promotional event where people get the chance to interact with you. This is a great way to increase brand visibility. Identify what kinds of events or interactions your audience likes and go for it!
The truth is that this arrangement works for the other party too—as this will fuel their noble motives financially! If you see the bigger picture, such associations make the customers feel that your business is going beyond the mainstream business events to engage with them.
3. Throw a get-together
Because, why not? When most festivals are celebrated within all organizations, your small business should think out of the box too. Throw a get-together for your employees and customers! This activity is exciting and will create a buzz within the customer base as they get to see who is working on what behind-the-scenes.
Send invites via e-mails or social media. Plan and execute a campaign on digital platforms to create hype and engage customers from the beginning. For the party, you can order some snacks, serve mocktails and give out goodie bags to all the attendees. Everyone likes to socialize and receive return gifts—no matter how big or small the gifts are.
4. Hold a contest for the customers
Ask your employees to host contests on both offline and online platforms for the customers. Keep a prize for not only the winner(s) but also give out small vouchers to those who participate in them. This encourages massive participation and engagement.
In addition to this, you will gain lots of traction (and support) from your customers. The thing is—it is the holiday season and everyone is in a celebratory, festive spirit. Such activities will only spread more cheer amongst them and give your small business ‘positive results’.
5. Collaborate and cross-promote local businesses
Why not collaborate with another small business for a campaign or an event? This way their customer base will also gain visibility of your brand and vice versa. Go for a local business that compliments what you offer and does not sell products/services that are similar to yours.
Nothing works better than cross-networking. Your brand will get more exposure in lieu of some exposure that you get for the other business. In addition to this, your business can then open up in different markets and understand diversified needs that you can make a part of your offerings.
6. Ensure a secure mode of payment to customers
As a small business owner, it is your responsibility to make sure customers are comfortable making payments to you. After all, not everyone is carrying cash at all times. Offering a secure payment method removes the hesitancy of making payments with cards and gives them an assurance that their money is not going to be associated with wrong things.
Now given the fact that most small businesses aren’t aware of such payment solutions, we at Onesto solve payments and POS challenges for them. With absolutely no risk of being cheated on by technology providers, we not only equip you with the best but also share knowledgable information to keep you updated.
Successful businesses are rewarded for making the effort to “give back” to the community. Charitable acts, social activities and casual events or simply making their customers feel comfortable with the entire purchase cycle—making your intention to sell “subtle” during the holiday season is the key to giving a boost to your business!